A big part of my computer repair calls are from clients who upgraded from windows 7 to windows 10. Some of these upgrades went well but the majority of the upgrades left owners with problems. Some clients have problems with peripherals such as printers, speakers and other things connected to the computer via USB ports. Other problems include internet access issues, the computer turning on by it’s self and shutting down. The tricky issues may not happen immediately; leaving the owner thinking they may have a virus or malware. As the windows 10 updates are installed new problems may start to happen.
The following are a few things that you may try to solve the problem;
In the search area type in ” device manager” without the quotes. This will take you to a page where you will see all your devices. If any of them have a yellow ! mark next to them; these usually need to have drivers updated. Right click on the device with the ! next to it and choose update drivers. This will take you to a page that will ask you how you want to update the driver. Choose “browse my computer” and then choose “let me pick”. That should take you to a place that will show your choices. If your problem is with connecting to your wireless connection; choose the wireless choice. If you find more than one choice, try the first one listed. After clicking on it you should get a message saying “the driver has been updated”.
This may sound difficult to some people but you really can’t make any mistake that would cause a problem. As with any system if a problem happens right after you load a new program or download something; that is the place to start looking. Many of the windows 10 problems are too complicated for the average user. If you do need assistance I hope you will give me a call or Email to the computer doctor. larry@computerdoctorboise.com