The virus and malware infecting computers today are much more difficult to completely remove and at the same time they cause more serious damage to the computer. According to Microsoft’s Expert Exchange ” seventy five percent of all computer issues involve either a virus, malware and usually both.” Most consumers do not realize that the generic anti-virus programs do a poor job of detecting these new virus and malware strains. This is not to say that you should not have any protection but to realize that the protection is very limited. Some programs that can cause your computer to shut down are not even considered malware.
I have found that over the years if a big computer chain like Best Buy, Staples and office max run into a stubborn virus they take the path of least resistance and suggest wiping the hard drive and starting over. This option requires someone to transfer all your files, pictures and documents to a backup before they wipe the drive. This option will cost you more money and is really the lazy way to go. Most smaller independently owned operations seem to take pride in finding the source of the problem and eliminating it.
There is no doubt in my mind that remote online repair will be the future of computer repair. Most software problems which would include virus and malware removal can be done remotely. There is however a limit to what can be repaired remotely. If the infected computer cannot get online then a remote repair is not possible. If a computer needs some new hardware installed that is a hands on job. Many of my customers have tried using companies offering remote repair only to see their bank account emptied and the computer locked and held for ransom! When choosing a company to remotely work on your computer it’s like giving a stranger the keys to your front door. Sure you get the keys back after the work is done but what if they made a copy of your key. A common mistake is to assume that a well known name in the industry will always be a safe bet. Most technicians working for large companies change employers like a baby changes diapers. Anytime you allow a tech access to your computer is is easy for them to leave a back door open to only them. NEVER give access to anyone that has an accent so strong that you can’t understand what they are saying. I know their name is always Bob or John but if they are operating from a foreign country you have no recourse. They should have a local phone number, a web site and references. Actually the best and safest way to choose a computer technician is to ask a few friends if they have anyone they have worked with that did a good job. To sum this all up there are three things that you should do before choosing a computer technician. Ask a friend or colleague, ask a friend or colleague, ASK A FRIEND OR COLLEAGUE! There is no substitute for a referral. If the referral did a great job for someone you trust they will probably do the same for you.